Terms of Service

1. Acceptance of Terms

By accessing and using GFR Global's AI automation services ("Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at gfr-global.com and our AI automation platform operated by GFR Global Automation Inc. ("us", "we", or "our").

2. Description of Service

GFR Global provides AI-powered automation solutions including but not limited to:

• AI voice and chat agents for customer service
• Automated conversation management
• Performance tracking and analytics
• Omnichannel communication automation
• Custom AI workflow solutions

Our services are designed to enhance business communication and customer interaction through artificial intelligence technology.

3. User Accounts and Registration

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all risks of unauthorized access to your account
• Notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Use our Services for spam or unsolicited communications
• Reverse engineer or attempt to extract source code

5. Data Privacy and Security

We take data privacy and security seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of any data you provide to our Services. We will not use your data for any purpose other than providing our Services unless explicitly authorized by you.

We implement industry-standard security measures to protect your data, but cannot guarantee absolute security. You acknowledge that you provide data at your own risk.

6. Payment Terms

If you purchase our paid Services, you agree to pay all fees and charges associated with your account. Payment terms include:

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• You authorize us to charge your payment method for all fees
• Failure to pay may result in suspension or termination of Services
• We reserve the right to change our pricing with 30 days notice

7. Intellectual Property

Our Services and all related technology, software, and content are protected by intellectual property rights. You acknowledge that:

• We retain all rights, title, and interest in our Services
• You receive only a limited license to use our Services
• You may not copy, modify, or distribute our technology
• Any feedback you provide may be used by us without compensation

8. Service Availability

While we strive to provide reliable Services, we do not guarantee uninterrupted availability. We reserve the right to:

• Perform scheduled maintenance that may temporarily interrupt service
• Modify or discontinue Services with reasonable notice
• Suspend Services for security or technical reasons

9. Limitation of Liability

To the maximum extent permitted by law, GFR Global shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

Our total liability for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to our Services will be immediately suspended
• We may delete your account and data after a reasonable period
• You remain liable for any outstanding fees
• Provisions that should survive termination will remain in effect

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Germany.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Sending you an email notification
• Providing notice through our Services

Your continued use of our Services after any changes constitutes acceptance of the new Terms.